Consumer Rights & Responsibilities
The Utah Public Service commission has established rules about member’s consumer/cooperative relationships. These rules cover payment of bills, late charges, security deposits, handling complaints, service shut-offs, and other matters. These rules assure consumers of certain rights and outline consumer responsibilities.
RIGHTS - Dixie Power will:
· Provide service if you are a qualified applicant.
· Offer you at least one 12-month deferred payment plan if you have a financial emergency.
· Let you pay a security deposit in 3 installments, if one is required.
· Follow strict procedures, including giving you 10-day postmarked notice before service is shut off.
· Advise you of any available assistance in paying your bill.
· Continue service for a reasonable time if you provide a physician’s statement that a medical emergency exists in your home.
· Give you written information about Commission rules and your rights and responsibilities as a customer under those rules.
· Allow you opportunity for a hearing when other attempts at resolving a dispute have failed.
If you have a problem, call Dixie Power first.
If you cannot resolve the problem, call the Utah State Division of Public Utilities in Salt Lake City 801-530-6652, or the Toll free statewide number 800-874-0904.
You have the RESPONSIBILITY to:
· Use utility services safely and pay for them promptly.
· Contact Dixie Power about payment, service, safety, billing, or other customer service problems.
· Notify Dixie Power about meter, reading, billing, or other errors.
· Contact Dixie Power when you anticipate a payment problem to attempt to develop a payment plan.
· Notify Dixie Power when you are moving to another residence.
· Notify Dixie Power about stopping service in your name or about stopping service altogether.
· Permit access for meter readers and other essential cooperative personnel and equipment.